Contact
Last updated: September 2026Use the right channel and you will get an answer far faster.
Questions about an order, a refund or a delivery
We cannot help with these, because we never see them. We do not process payments, we do not hold inventory and we have no access to any customer account. Orders are placed, billed, shipped and refunded entirely by the official store.
Your order confirmation email carries the merchant support address and your order number. That email is the fastest route to a human who can actually look up your order and issue a refund.
Questions about this website
Anything about the content of this site — a correction, an outdated detail, a broken page, a press or partnership enquiry — goes to our address.
We read every message and reply to those that need a reply, usually within two business days. We do not answer medical questions; please speak to a qualified healthcare professional instead.
What to include
- The page you are writing about, so we can find it.
- What you expected to see and what you saw instead.
- For an order issue: nothing. Write to the merchant instead, not to us.